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Prerequisites: You’ll need an active Tuner account to follow this guide. Sign up here if you haven’t already.

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Overview

Here’s what we’ll accomplish:
1

Connect Your Agent

Set up a new agent in Tuner and connect it to your voice platform.
2

Make a Test Call

Generate data by making a test call to your agent.
3

Analyze the Call

Use the Call Logs to perform a deep-dive analysis of the conversation.
Estimated time: 5 minutes from start to finish

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Step 1: Connect Your Agent

After signing into your Tuner account, go to your main dashboard. In the sidebar, click on the Select Agent dropdown, then click Add New Agent. Add New Agent Dropdown This will open the Agent Setup modal.

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Fill in Agent Details

  1. Agent Name: Give your agent a descriptive name.
  2. Agent ID: Enter the agent ID from your provider’s platform.
  3. Provider: Select where your calls come from—either a supported platform like Retell, or “API” for custom integrations.
  4. System Prompt: Optionally, paste your agent’s system prompt to help Tuner better understand your agent’s expected behavior.
You are a friendly and helpful e-commerce support bot. Your primary goal is to answer customer questions about their orders and provide tracking information. Do not answer questions that are not related to e-commerce support.
  1. Click Create Agent.
Agent Setup Form

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Step 2: Make a Test Call

With your agent connected, make a test call to it. This will send the call data to Tuner for analysis.

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Step 3: Analyze the Call

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Access the Call Logs

Once your call is complete, navigate to the Call Logs in the sidebar. This is your testing environment where you can see all your recent calls. Tuner Call Logs

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What to Look For in a Call Analysis

As you review the call, ask yourself these questions:
  • Did the agent understand the user? Check the Intent field to see if the agent correctly identified the user’s goal.
  • Was the agent accurate? Review the transcript for any factual errors or hallucinations.
  • Was the flow smooth? Look for long silences, interruptions, or moments where the user seemed confused.
  • Did the agent follow instructions? If you have specific rules or behaviors your agent should follow, check if it did so.
  • What was the user’s sentiment? The Sentiment score can give you a quick read on the user’s emotional state.

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Fine-tune Settings

Based on your analysis, you can fine-tune your agent’s performance by adjusting its settings in your voice AI platform. For example, if the agent is interrupting the user, you may need to adjust its turn-taking settings.

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🎉 Congratulations!

You’ve successfully connected your agent and analyzed your first call! Here’s what you’ve accomplished: ✅ Connected your voice agent to Tuner ✅ Generated data with a test call ✅ Analyzed the call in the Call Logs

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What’s Next?

Now that you’ve analyzed your first call, learn how to monitor your agent’s performance over time.

Best Practices for Agent Monitoring

Learn how to effectively monitor your agent and catch issues early.

Introduction to Evaluations & Guardrails

Understand the core concepts that power Tuner’s monitoring capabilities.