Key Concepts Overview

This guide introduces the core concepts that power the Tuner platform. Understanding these will help you get the most out of Tuner and effectively monitor your voice AI agent.

The Core Loop: Observe, Analyze, Optimize

Tuner is built around a continuous improvement loop:

1. Observe

   Monitor your agent’s performance in real time using the Overview dashboard and Call Logs.

2. Analyze

   Perform deep dives into specific calls to understand the root cause of issues.

3. Optimize

   Make changes to your agent and validate improvements with real data.

Key Concepts at a Glance

Concept	Description	Learn More
Evaluations & Guardrails	Evaluations analyze a call against a set of criteria to determine its quality. Guardrails are rules that define what “bad” looks like—when breached, they trigger red flags or alerts.	Introduction to Evaluations & Guardrails
Metrics	Quantitative measurements for every call, like talk time, silence duration, and sentiment.	Introduction to Pre-defined Metrics
Red Flags	Tags triggered when a critical issue is detected, like a hallucination or broken flow.	Best Practices for Agent Monitoring
Alerts	Proactive notifications sent when a specific event occurs, like a spike in red flags.	Introduction to Real-Time Alerts

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Next Steps

Dive deeper into the terminology used throughout the Tuner platform.

Glossary of Key Terms

A comprehensive glossary defining all key terms used in Tuner.