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What Are Real-Time Alerts?

A real-time alert is a proactive notification sent when a specific event occurs in your voice AI operations. Instead of manually searching for problems, you define what matters and let Tuner notify you the moment something goes wrong. Alerts can be sent to your email, Slack, or other communication channels.

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Why Real-Time Alerts Matter

In production, speed is critical. The longer an issue goes undetected, the more users it impacts.

Early Detection

Catch issues the moment they happen, not when users report them.

Reduced MTTR

Immediate context helps you diagnose and resolve issues faster.

Proactive Monitoring

Focus on building a better agent, knowing Tuner is monitoring for issues.

Improved User Trust

Quickly fix problems to build a more reliable experience.

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Common Use Cases

Tuner Alerts Settings
  • Spike in Red Flags: Get notified if there’s a sudden increase in critical red flags.
  • Drop in Success Rate: Receive an alert if your success rate falls below a threshold.
  • Increase in Failed Calls: Get notified if failed calls exceed a limit.
  • Cost Spikes: Configure alerts for when costs trend higher than expected.

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Best Practices for Configuring Alerts

Start with Critical Issues: Don’t alert on everything. Start with the most critical issues, like hallucinations and broken flows.
Set Meaningful Thresholds: A threshold that’s too low will create noise. A threshold that’s too high will miss issues.
Route to the Right Channel: Send critical alerts to a channel that will be seen immediately (e.g., Slack). Send less critical alerts to email.

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Next Steps

Learn how to integrate Tuner with your voice AI platform.

Custom Integration

Integrate your custom voice AI stack with the Tuner API.

Connecting to Retell

Connect your Retell agent to Tuner in minutes.